Insurance operations
Insurance claims review unlocked ~3.8 FTE of capacity, with no added headcount.
A Fortune 500 platform insurance operations team, reviewing claims for listings, got a live view of productivity that turned three weeks of rising occupancy into measurably more solves per day.
The starting point
Before 8Flow
Claims-review output was tracked by hand, stitched together from multiple systems.
Team leads saw productivity after the fact, not while they could still act on it.
Nobody could explain why occupancy sat low or where the idle time went.
The findings
What 8Flow surfaced.
Every finding below comes straight from measured workflow data.
What changed
Team leads got the numbers in real time.
Leaders replaced after-the-fact spreadsheets with a live view of occupancy, productive time, and idle time, and could act on it the same day.
- Real-time productivity data for every team lead.
- Occupancy and idle time visible per specialist, per shift.
- Coaching moved from monthly reviews to same-day nudges.
Higher utilization, higher productivity
As idle time fell, solves per day rose.
Over the same three weeks that occupancy climbed and idle time dropped, the top specialists cleared measurably more claims per day.
- Top specialists gained +0.3 to +2.1 solves per day.
- The team average climbed about +1.0 solves per day.
- Occupancy rose from 44% to 63%.
