Travel & hospitality
Travel payments saved $2M+ in staffing costs.
A Fortune 500 travel platform gave its payments and back-office teams one live view of productive hours, raised the occupancy bar, and cut staffing costs.
Payments and back-office teams across regions, mixing in-house staff and outsourced partners in a hybrid setup.
The starting point
Before 8Flow
Reports came from scattered sources, with no single view across in-house and partner teams.
Occupancy targets sat at 60% because nobody could measure productive hours reliably.
Partner and staffing conversations ran on anecdotes instead of data.
The findings
What 8Flow surfaced.
Every finding below comes straight from measured workflow data.
The pilot
Productivity rose 26% in the first two weeks.
Real-time, user-level visibility across in-house and partner teams turned into immediate coaching and workload decisions.
- Minute-by-minute productivity metrics per user.
- System usage broken down across every shift.
- 8% more cases closed, with no new hires or system changes.
The new bar
The occupancy target moved from 60% to 85%.
With productive hours measured the same way for every team, leaders replaced fragmented reports with structured, real-time visibility, then raised the bar and held it.
- One occupancy standard across in-house and partner teams.
- Teams reached 75 to 93% occupancy against the new target.
- Granular event data behind every interaction.
The payoff
Partner conversations became data-driven.
Occupancy became the shared language with outsourcing partners. The same workload fit in the capacity already on the team, and staffing costs came down by $2M+.
- Partner discussions grounded in measured hours, not anecdotes.
- Capacity gaps and idle time visible per team and per partner.
- $2M+ in staffing costs avoided.