For support & BPO leaders · The rollout plan
Your BPO sends a scorecard.
Ocho sends the receipts.
Zendesk
ServiceNow
Salesforce
Zoom
Gmail+200 moreDeploy in an afternoon
Signals land here as Ocho learns. Keep scrolling to watch them arrive.
Every shift hour, mapped
“48 hours in: 122 hours in Zendesk, 58 in ServiceNow, and I can see which systems eat the shift.”
Maps every case, click, and app switch to the queue behind it.
See where every shift hour actually goes, queue by queue.
Signals land here as Ocho learns. Keep scrolling to watch them arrive.
The biggest time sink, found
“Order-ID lookups add ~4 minutes to 86% of cases. An auto-lookup agent gives the hours back.”
Finds the busywork in week one: lookups, re-keying, app switching.
See every time sink ranked by hours, not anecdotes.
Baselines lock in
“I know every queue’s normal now. Handle time is drifting, 8.4 to 9.8 minutes, and I can see why.”
Learns a living baseline per user, queue, and vendor.
Get the cause with the flag: KB reading is up 60% since the release.
The vendor receipts arrive
“TeleBPO closed 20% fewer cases than their 8-week baseline, concentrated in the overnight shift.”
Baselines every vendor against their own normal, shift by shift.
Walk into the vendor call with shift-level receipts, not a scorecard.
It gets ahead of you
“Nothing new to deploy since day zero. I flag the drift before it hits the monthly numbers.”
Catches handle-time drift, vendor slips, and compliance flags early.
Run every vendor review already knowing the ground truth.
Signals land here as Ocho learns. Keep scrolling to watch them arrive.
Day 0·Deploy in an afternoon
Your team's next win is already in the work.
The demo is Marcus’s world, every signal and draft fully clickable. A pilot is yours: live in an afternoon, briefed on your own data in 48 hours.