8Flow is excited to announce the launch of the 8Flow Workflow Context Platform for People & Process Intelligence.
Most enterprise tools only show metrics and completion rates. Our new platform captures actual workflows across business applications to reveal bottlenecks and opportunities—showing how work gets done, not just what outcomes occur.
The Problem
Organizations struggle to identify where AI automation will have real impact. Without understanding how work really happens at the frontline, you're guessing.
Early Results
Early adopters have already demonstrated measurable improvements within six weeks:
- 14% increase in cases closed
- 11% improvement in agent productivity
- 1.33 hours saved per employee weekly
What's Next
We'll be presenting at Customer Contact Week in Nashville, featuring two sessions on workflow intelligence and agent productivity optimization.
Understanding actual workflows enables better process optimization, team coaching, and strategic AI deployment decisions. If you'd like to see the platform in action, request a demo.