Today, we're excited to announce the launch of the 8Flow Workflow Context Platform for People & Process Intelligence.
Most enterprise tools tell you what happened - metrics, completion rates, outcomes. But they miss the critical question: How is the work actually being done?
That's what the Workflow Context Platform reveals. By capturing actual workflows across your business applications, we give you the intelligence you need to optimize processes, coach teams effectively, and identify exactly where AI automation can drive real impact.
Enterprises know they need AI but struggle to know where to apply it. Without understanding how work really happens at the frontline, you're guessing. Our platform eliminates the guesswork by showing you the specific workflows, bottlenecks, and opportunities that matter most.
Early adopters are already seeing results in under six weeks: 14% increase in cases closed, 11% improvement in agent productivity, and 1.33 hours saved per employee per week.
We'll be showcasing the platform at Customer Contact Week in Nashville next week, including two sessions:
Ready to see how work really happens in your organization? Get in touch to learn more.
Give us your email and our team will reach out.
