Podcast Drop: How AI is Redefining Customer Support with Boaz Hecht & Shep Hyken

Podcast Drop: How AI is Redefining Customer Support with Boaz Hecht & Shep Hyken

We’re excited to share a new podcast episode featuring our CEO and co-founder, Boaz Hecht, in conversation with customer service legend Shep Hyken!

In the episode, Boaz dives into how AI and automation are revolutionizing customer support—from eliminating repetitive tasks to empowering agents to focus on high-impact work. It’s a fast-paced, insightful conversation on the future of customer experience, agent satisfaction, and how companies can unlock serious gains in both productivity and loyalty.

A few key takeaways:

• AI streamlines workflows and frees up agents to solve more complex problems
• Better tools lead to happier, more capable agents—and lower churn
• The customer service bar is rising fast, and AI is driving it

🎧 Listen to the full episode on Spotify

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