Legacy workflows. Manual tasks. Outdated systems. These “zombie” processes haunt support teams—slowing down agents and frustrating customers.
In his latest piece for Smart Customer Service, our CEO Boaz Hecht breaks down how AI can help identify and eliminate these invisible bottlenecks. From surfacing hidden inefficiencies to enabling real-time automation, Boaz explains how tools like 8Flow are giving ops teams the visibility and speed they need to modernize support from the inside out.
🧠 Read the full article on Smart Customer Service
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