Enterprises know they need AI - but most don’t know where to apply it. The real challenge isn’t whether to adopt AI, but how to deploy it strategically to drive measurable impact.
At this year’s Customer Contact Week (CCW) in Nashville, 8Flow is hosting two sessions designed to address that challenge from both a strategic and operational perspective.
From high-level frameworks for 2026 to real-world ROI, these sessions give CX leaders both the blueprint and the evidence they need to turn AI ambition into results.
Date & Time: Wednesday, October 22 | 2:30–4:00 p.m.
Speaker: Boaz Hecht, Co-Founder & CEO, 8Flow
AI is no longer a futuristic concept—it’s here, and it’s rapidly changing the way leading organizations operate. But while the potential is clear, the path forward is often messy. Too many companies make short-sighted decisions, adopt tools without clear KPIs, or implement AI in ways that add complexity rather than remove it.
In this analyst presentation + fireside chat + interactive workshop, Boaz Hecht will unpack how CX and EX leaders can move from AI hype to real operational outcomes.
To close the session, participants will join an interactive peer-learning exercise, splitting into People and Process groups to share real-world experiences.
This segment is designed to facilitate peer-to-peer learning, helping attendees walk away with actionable insights from fellow CX leaders—not just slides.
Date & Time: Friday, October 24 | 12:00–12:45 p.m.
Speakers: Josh Russ, Co-Founder & COO, 8Flow & Michael O’Neil, SVP of Strategic Accounts, OP360
In this live case study, 8Flow and OP360 will share how a Fortune 500 retailer achieved double-digit productivity gains in just six weeks—with zero client lift.
By combining real-time workflow visibility with targeted coaching and intelligent automation, OP360 was able to:
This session will unpack exactly how these results were achieved and how other enterprises can replicate this model quickly, without major process overhauls or long implementations.
Together, these sessions provide both a strategic lens and a tactical blueprint for bringing AI workflow intelligence into the heart of CX and EX operations:
Whether you’re just starting to shape your AI strategy or scaling successful deployments, these sessions will help you turn ambition into impact.
CCW Nashville is one of the year’s most anticipated gatherings for CX and EX leaders. We’re excited to share actionable strategies, real-world results, and peer-to-peer learning opportunities that will shape the future of customer operations.
👉 Learn more about CCW Nashville
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