8Flow CEO and co-founder Boaz Hecht joins customer service expert Shep Hyken to explore how artificial intelligence and automation are reshaping support operations.
Key Themes
- Workflow Optimization: AI streamlines workflows and frees up agents to solve more complex problems
- Agent Satisfaction: Better tools lead to happier, more capable agents—and lower churn
- Industry Standards: The customer service bar is rising fast, and AI is driving it
The podcast addresses how automation eliminates repetitive tasks, enabling support teams to concentrate on intricate problem-solving. Improved tools directly correlate with agent retention and overall customer experience quality.
Listen to the full episode on Spotify.