Legacy workflows. Manual tasks. Outdated systems. These are the "zombies" that haunt support teams—slowing down agents and frustrating customers.
In this vendor column for Smart Customer Service, 8Flow CEO Boaz Hecht addresses a critical challenge facing customer support organizations: the persistence of outdated, inefficient processes that resist modernization.
The Problem
Support teams are often trapped by processes that were built for a different era. These "zombie" processes consume agent time, create friction for customers, and prevent teams from delivering the experience they're capable of.
How AI Can Help
AI offers a path forward by:
- Identifying hidden operational inefficiencies
- Enabling real-time automation capabilities
- Providing visibility into support workflows
- Giving operations teams the speed needed to improve customer support from within
The key insight is that you can't fix what you can't see. AI-powered workflow intelligence makes the invisible visible, giving teams the foundation they need to modernize their operations.
Read the full article on Smart Customer Service.